Today 24 karat gold rate is 48900/10gm. Today 22 Karat Gold Rate is 47200/10gm.

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Return, Cancellation, Buyback & Exchange Policy

Please go through carefully the return, cancellation, buyback and exchange policies of Vachya. These policies are not applicable for gemstones and coins. Except for refund, amounts for refund, buyback and exchange and product prices for diamond, gold and silver jewellery shall be mean present market price as per market prices.

RETURN POLICY

  • In case of manufacturing defects, you may return the product within 15 days from delivery of the product to you. You may return the product through your customer account with us or through email or customer care.

  • On raising a request for return, you may be asked upon information such as the reason for return, photographs of product, bank account details and any other such information as we may deem fit and only upon furnishing of proper and complete information, your request for return shall be processed by us.

  • Once your request is approved, we may arrange a pickup of the product at our cost or ask you to arrange to deliver the product to us within time period as may be intimated to you.

  • For returning a product, the product shall be returned back in original packing alongwith certificate and other accessories as may be required and/or demanded by us. In event of any deficiency, we may cancel the pickup or not process any such refund or reduce the refund amount at our own sole discretion.

  • Upon receipt of the product, we shall inspect the product for any manufacturing defects and in case, we find the product defective, we shall refund the product of price and shipping charges paid by you back to your bank account/ electronic wallet/ credit card/ etc. from where you had made the original payment. In case, there is no defect in the product, no refund shall be payable, however, we may offer to return the product to you at your shipping cost or offer buyback or exchange which shall be processed as per VACHYA policies. You shall be informed about the time period for refund, buyback, exchange as the case maybe.

  • The decision and discretion of VACHYA in considering the defects in the product shall be sole and final.

  • Jewellery returned showing signs of alteration by anyone other than VACHYA shall not be accepted for return.



CANCELLATION POLICY

  • You may cancel the order anytime before your order is shipped. We shall deduct 10% of the product price (inclusive of taxes) and refund the amount received from you within 7 days from cancellation of your order.

  • In case, we cancel the order, we shall refund the entire amount received from you within 7 days from cancellation of your order.

  • You cannot cancel an order once it is shipped by us.



LIFETIME BUYBACK AND EXCHANGE POLICY

  • You may opt for buyback and exchange for the product purchased by you from vachya.in anytime after the product is delivered to you.

  • Resizing of the product shall also be eligible for buyback and exchange only.

  • Vachya shall buyback and offer exchange price of the products purchased by you from us and shall adjust or pay the amount paid by you for the product after deducting 20% from the price of the product, shipping charges and any such taxes as applicable and deductions as decided by Vachya. However, the entitlement and calculation of the exchange/ buyback price shall be at the sole discretion of Vachya and shall be decided only on receipt of the product you.

  • For availing buyback/ exchange for a product, the product shall be returned back in original packing alongwith certificate and other accessories as may be required and/or demanded by us. In event of any deficiency, we may cancel the pickup or not process any such exchange/ buyback or reduce the said amount at our own sole discretion.

  • Jewellery returned showing signs of alteration by anyone other than VACHYA shall not be accepted for return. Based on our quality inspection, we reserve the right to change the Exchange and Buy-Back amount of the product.



Note: Loss of the original product certificate would result in a deduction of Rs. 500.